Support At Home
Special Offers

  • Live Guidebook
  • Q & A Sessions
  • Feature Parity Protection
  • 3 Months Trial on Sign-Up
  • 10% Discount on Sign-Up
  • Data Migration at Zero Cost
  • Win 6 Months Free of Subscription

Discover a Seamless Support at Home (SAH) Management

Cloud Aged Care is your trusted technology partner, with over 20 years of frontline aged care expertise. Purpose-built for the New Support at Home (SAH) program, Cloud Aged Care offers a fully integrated, end-to-end cloud platform that streamlines operations, enhances compliance, and empowers providers to focus on delivering exceptional, participant-centred care.

Designed specifically for SAH, the platform brings together everything you need: CRM, care planning, My Health Record integration, invoicing, rostering, payroll, clinical care, HR, compliance, and backend operations—all in one seamless system. With real-time dashboards, automated reporting, and full visibility, providers can improve care coordination, reduce risks, and stay confidently ahead in an evolving regulatory environment.

Avoid operational drag, staff fatigue, and compliance risk. Move to Cloud Aged Care and gain the clarity, control, and confidence you need to lead in the new SAH era


Simplify Your Operations. Enhance Compliance. Strengthen Your Care.
Built for Support at Home. Built for YOU.

Core Features to Get You Started at No Cost

  • Feature Parity Protection to match your evolving needs We build the features you ask for — and you only pay the subscription when they are ready to on live.

  • Purpose-Built for SAH: Designed specifically to align with Support at Home requirements, these tools help reduce admin load while enhancing care visibility.

  • Always Evolving: New tools and updates are added regularly, giving you the edge to stay ahead of the curve and operate more efficiently.

  • Comprehensive Yet Simple: Run a fully integrated and compliant support at home operation—without the hassle. If you're looking to lead in Support at Home delivery, this is your opportunity to gain an unfair advantage.

  • Save & Edit Seamlessly: Say goodbye to Excel files, duplicated records, and manual errors. Everything is managed in one easy-to-use, cloud-based system.

  • Effortless Compliance: Automatically track key compliance requirements like vaccinations, police certificates, and security access permissions.

  • Free Core tools: These essential tools are always free—no catches, no time limits.

Empower Your Team. Simplify Your Care.
Cloud Aged Care—Your Partner in Seamless Support at Home.

Cloud Aged Care: Supporting You Through Industry Change

The Australian home care sector stands on the peak of a major transformation with the upcoming Support at Home (SAH) program and the New Strengthened Standards. This new model brings in an increased complexity, stricter compliance, and rising client expectations. Similar to you many providers are finding it hard to keep the pace— especially when the current systems simply weren’t built for this new environment. But it doesn’t have to be this difficult.

Cloud Aged Care has been purpose-built to meet this exact moment.

The Problem is that most Aged Care Systems Weren’t Built for SAH

Right now, you may be relying on a patchwork of disconnected tools — CRMs, rostering, invoicing, HR, and compliance tracking — often stitched together from third-party systems that were never intended to work as one. This setup can create inefficiencies, increase risk, and cause growing frustration across your team.

Here are some of the most common issues you might be facing:

  • Paying twice — once for the software license, and again for the reseller’s markup, often without added value
  • Minimal or no customisation unless you bring in expensive developers
  • Compliance tools that don’t align with SAH requirements
  • Limited or no clinical integration with My Health Record
  • Non-clinical systems attempting to meet aged care standards — often leading to non-compliance
  • Escalating costs from using disconnected tools that don’t communicate
The result? Operational drag. Staff fatigue. Reduced visibility. All at a time when you need clarity, control, and confidence more than ever before.

The Solution: A SAH-Ready, Australian-Made Platform that works for You

Cloud Aged Care is not just another software provider. It’s an all-in-one, SAH-specific platform, built right here in Australia by a team that understands the pressures that you face. Instead of juggling multiple disconnected tools, you can manage everything in one place:
  • Customer Relationship Management (CRM)
  • Russell Kennedy Agreements
  • Resident Invoicing, Budgeting & Financial Tracking
  • Care Planning and Delivery aligned with the Aged Care Quality Standards (ACQS)
  • Real-Time Care and Service Oversight
  • Quality and Satisfaction Surveys
  • Automated Care Statements
  • Allied Health Functionality
  • My Health Record Integration (Clinical Module)
  • HR & Payroll
  • Rostering & Scheduling
  • Compliance & Reporting
One provider. One platform. One source of truth — designed for your success.

Built for Your Control, Clarity, and Customisation
Unlike white-labelled or generic systems, Cloud Aged Care is developed in-house — giving you:
  • Full customisation to suit your care model and workflows
  • Direct, local support from people who understand aged care
  • Real-time feature updates informed by your feedback
  • SAH-specific functionality that evolves alongside regulatory changes
You stay in control — and your system stays up to date.

Affordable, Risk-Free, and Ready to Support You
You are under major financial pressures and we understand you. That’s why Cloud Aged Care gives you:
  • Flexible pricing options to suit your size and service model
  • Smart infrastructure that lowers server and support costs
Received a software grant?
We will match your grant funding providing implementation at no cost.

Missed out? We’ll work with you on a custom low-cost implementation plan, helping you get started without delay

More Than Just Software: Services That Support Your Entire Operation
You don’t stop at delivering care — and your platform shouldn’t stop at software. Cloud Aged Care provides fully integrated, optional services to support your team end to end:
  • Outsourced Payroll
  • Outsourced Bookkeeping
  • Outsourced HR Services
  • Outsourced Roster Management
  • Outsourced Clinical Care
Australian-Built. Backed by Experience That Reflects Yours.
With over 20 years of experience in aged care, Cloud Aged Care is proudly 100% Australian-owned and operated.
You're not just getting a software solution — you're gaining a trusted partner who understands what it’s like to walk in your shoes. Every part of the platform is shaped by real-world experience — and reflects the practical needs of providers like you.

Your challenges around funding, compliance, workforce, and care delivery have shaped this platform. You can rely on it to grow and adapt with you — not hold you back.

Why Choose Cloud Aged Care?
The transition to Support at Home is already underway. And while the change is significant, it doesn’t have to be confusing or overwhelming.
With Cloud Aged Care, you’ll have a stable, fully integrated platform designed to help you:
  • Simplify your operations
  • Stay compliant
  • Reduce risk
  • Support your staff
  • Focus on care — not admin
No more jumping between disconnected systems.
No more duplication of data.
No more paying for platforms that don’t deliver.

One system. Total control. Built for Support at Home.
You provide support at home, We provide support for you.

Book A Demo

End-to-End Employee Services

Empower Your Support At Home Workforce with Integrated Tools and Expert Support. Cloud Aged Care’s End-to-End Employee Services are purpose-built for Support At Home providers, streamlining every aspect of workforce management — from onboarding and rostering to compliance and payroll — all within a single, easy-to-use platform.

Core modules include HR, intelligent rostering, payroll, and optional outsourced services for HR and payroll, giving you the flexibility to reduce internal workload and scale with ease. By improving roster accuracy, maintaining up-to-date compliance records, and minimizing administrative tasks, Cloud Aged Care enables you to better support your staff — so you can focus more on delivering high-quality care.

End-to-End Participant Services

Deliver Personalised, SAH-Compliant Care with End-to-End Participant Services. Cloud Aged Care’s End-to-End Participant Services are designed to put participant outcomes first, enabling Support At Home providers to deliver personalised, compliant support at every stage of the journey.

The real-time platform integrates care planning, communication, and compliance into one streamlined system. Key modules include Customer Relationship Management (CRM), care planning aligned with ACQS and SAH standards, quality and satisfaction surveys, and My Health Record integration — giving you a complete view of each participant’s experience. As this results in stronger relationships, confident compliance, real-time feedback for continuous improvement, and safer, more informed care coordination — all in one easy-to-use solution.

End-to-End Care Services

Deliver High-Quality, Compliant Care with Confidence. Cloud Aged Care’s End-to-End Care Services streamline care delivery with greater clarity, control, and compliance. Purpose-built to support client-centred care, the platform provides real-time oversight and integrated clinical tools that keep your team informed, responsive, and compliant.

Core features include live care and service dashboards, a comprehensive clinical module with My Health Record and allied health integration, plus the option to add outsourced clinical care for additional support. These tools enable timely, coordinated care, enhance safety, and offer complete visibility into service delivery — helping you maintain high standards and expand clinical capacity without increasing internal headcount.

End-to-End Operations Services

Run Smarter, More Efficient Operations with End-to-End Support. Cloud Aged Care’s End-to-End Operations Services bring all your backend systems together in one unified platform — eliminating duplication and streamlining workflows across your organisation.

From rostering and reporting to invoicing, financial tracking, and compliance, analysed solution simplifies complex processes and reduces administrative burden. Key modules include automated invoicing, subsidy reconciliation, budgeting tools, compliance tracking aligned with SAH and ACQS, and care statement automation.

Optional add-ons such as outsourced bookkeeping and roster management provide expert support to ease internal workloads. With real-time accuracy, enhanced transparency, and minimal admin overhead, you can stay compliant, well-informed, and focused on delivering outstanding care.

Success in Action: Client Journeys

Clients from All Over Australia

Reducing IT Costs with a Modern Cloud-Based Solution

Challenge: A provider was spending heavily on servers, IT consultants, and data backups — with growing concerns about security and system downtime.

Solution: Migrated to Cloud Aged Care’s secure, cloud-based system.

Outcome: Eliminated server maintenance and support costs, saving $40,000 annually. The team now enjoys reliable, 24/7 access from anywhere.
From Fragmented Systems to Unified Efficiency

Challenge: Aged care provider juggling separate platforms for payroll, care documentation, HR, and invoicing. Reporting was time-consuming and prone to error.

Solution: Switched to Cloud Aged Care’s all-in-one platform.

Outcome: Operations were streamlined, staff workflows became more efficient, and the organisation saved $20,000 annually.
Clinical Compliance Made Simple

Challenge: Compliance gaps were emerging due to disjointed documentation and manual reporting. Care plans weren’t connected to assessments, making audits stressful.

Solution: Moved to Cloud Aged Care to implement structured workflows and real-time reporting.

Outcome: Clinical documentation is now consistent, reporting is automated, and the provider has full visibility to meet compliance standards confidently.
When Promises Fall Short – and the Right Partner Delivers

Challenge: A provider invested in a well-marketed software solution that looked promising on paper — but key features were missing, updates were delayed, and support was inconsistent.

Solution: Transitioned to Cloud Aged Care for a platform built around aged care sector needs, backed by responsive support.

Outcome: Gained access to reliable features, timely upgrades, and a proactive support team that understands their business.

What’s New: News Updates That Matter to You

Support at Home Program: Streamlining In-Home Care

10th January
Support at Home

The Support at Home program will replace existing support at home initiatives, aiming to provide a seamless and flexible system for older Australians to receive support at home. It focuses on early interventions and higher care levels for complex needs.

Expansion of Support At Home Packages to Reduce Wait Times

1st February
Support At Home

The Australian Government has allocated funding for an additional 24,100 Home Care Packages in 2024–25. This initiative aims to reduce wait times to an average of six months, enabling more older Australians to access in-home care services promptly.

Investments in Aged Care Infrastructure

11th April
Support At Home & Residential

The government has allocated $60 million for a new aged care home in Darwin, providing at least 120 new residential care beds. This investment addresses critical shortages in the region and enhances access to quality aged care services.

Aged Care Act 2024: A New Era for Aged Care

30th November
Support At Home & Residential

The Aged Care Act 2024 introduces a rights-based framework, emphasizing person-centered care across all settings. It consolidates previous legislation to ensure older Australians receive respectful and quality care, whether at home or in residential facilities.

Frequently Asked Questions

Why should we use your Resident Agreement Software?

It is the industry leading Resident Agreement Software. You can read more about it here

How long does it take to convert our data from other software tools to your software

We can convert from any of the providers very quickly. The best thing is you don't need to wait for the conversion to start using the software. We will let you know once the conversion is completed and you can continue using the software.

How often do you invoice?

All our invoices are for an annual subscription and start on the day you start using our software.

Is there an annual CPI increase?

Yes, we increase the fees by the same % the departement daily care fees increases every 6 months in October and in March. This ensures not only our service is vialbe but also by matching with the department fee increase period, the effect on the you is negligible.

Do you offer any discount?

If you are purchasing the Resident Agreement, Resident Invoicing, Payroll and Roster we will work out a discount for you.

We also provide discounts on your fees if you provide warm leads (terms and conditions apply).

Where will my data be saved?

Our data centres are in in Australia only. Your data is saved in Microsoft's Azure Data Centres in Melbourne and in Sydney.

We do our roster on paper. Why should I use your software?

Our software is surprisingly easy to use. It takes 2 minutes to learn our software and around 10 minutes for the initial set-up.

Once you set it up, you are going to wonder why you didn't move your roster to our system soon.

We are currently using another software for STP Payroll Processing. When is the best time to move?

We are flexible enough for you to move at any time. This is because we convert data from your existing software to ours including historical data.

How hard is it to learn your software?

We might be biased but we think our software is the easiest to use. We put in a lot of effort to ensure that the software is the easiest to use.

You should give it a go especially when there is a 90-day money-back guarantee.

I have multiple facilities. Do I need to buy separate licences?

Yes. Licences are based on facilities. You need to buy a licence for each facility. You can use the same email address to access them all easily and can share EBA rates and other common items between them.

Is the licence transferable?

No. The licence is assigned to the ABN and therefore not transferable.

I want to try the software. What do I do now?

Congratulations. You have made the right choice for you and your business. Please click here to get started.

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