Bureau Services
- Payroll Services
- Invoicing & Accounts
- Roster Management
- Human Resources Administration
- Bookkeeping
Aged Care-Specific Back-Office Support
Since 2011
Payroll Services
Accurate, award-compliant payroll processing from experts who understand aged care.
Residential Aged Care Providers
Manage complex shifts, penalties, sleepovers, and multiple awards with confidence. We handle payroll calculations, leave accruals, and overtime rules specific to residential aged care — ensuring your team is paid accurately and on time, every time. The integration with your roster and time clock means no more manual entry or timesheet errors.
Support At Home Providers
For a mobile, part-time, or casual workforce, we ensure payroll reflects the actual time worked — including travel time, visit-based shifts, and variable hours. With Support at Home changes on the horizon, you can trust the payroll service to stay aligned with evolving rules and entitlements.
Invoicing & Accounts
Accurate, timely billing that reflects real services delivered.
Residential Aged Care Providers
We manage your resident invoicing across accommodation fees, additional services, and care charges — ensuring compliance with government fee schedules and timely claim processing. Avoid revenue leakage and delays with reconciliation-ready invoicing processes.
Support At Home Providers
Whether you're managing HCP, CHSP, or private clients, we take care of preparing, issuing, and tracking invoices. We align your invoicing with service delivery, package balances, and funding rules — helping you stay compliant while improving cash flow and transparency.
Roster Management
Efficient, compliant, and staff-friendly roster planning without the administrative load.
Residential Aged Care Providers
We build and maintain your rosters to ensure the right staff are in the right place — across all shifts. The team plans for care minutes, award requirements, breaks, and fatigue rules. Whether it’s a sudden gap or a recurring pattern, we manage changes and notify staff in real time.
Support At Home Providers
Managing visits across multiple locations and service types can be time-consuming. We help you coordinate field staff schedules, align them with client appointments, and adjust for availability or travel — reducing late cancellations and ensuring clients get the care they need.
Human Resources Administration
Keep your workforce compliant, supported, and ready to deliver quality care.
Residential Aged Care Providers
From onboarding to ongoing compliance, we manage documentation such as police checks, AHPRA registrations, and vaccination records. We generate contracts, upload compliance files, and issue HR letters — giving you a centralised, digital trail of every staff interaction.
Support At Home Providers
With a dispersed workforce, it’s easy for HR tasks to fall behind. We track expiry dates for training and credentials, help onboard new workers quickly, and maintain digital records — so your compliance is audit-ready and your team feels supported, no matter where they work.
Bookkeeping
Stay financially organised with back-office support tailored to your operations.
Residential Aged Care Providers
We handle your day-to-day financials — including accounts payable/receivable, reconciliations, and BAS prep — giving you reliable, clean financial data for audits, board reporting, and strategy planning. No more chasing invoices or sorting through paperwork.
Support At Home Providers
With multiple funding streams and flexible billing models, accurate bookkeeping is critical. We ensure your revenue and costs are tracked in real time, helping you monitor margins, understand package utilisation, and prepare confidently for growth or compliance reviews.
Frequently Asked Questions
Please read about us here
It is the industry leading Resident Agreement Software. You can read more about it here
We can convert from any of the providers very quickly. The best thing is you don't need to wait for the conversion to start using the software. We will let you know once the conversion is completed and you can continue using the software.
Yes, we increase the fees by the same % the departement daily care fees increases every 6 months in October and in March. This ensures not only our service is vialbe but also by matching with the department fee increase period, the effect on the you is negligible.
If you are purchasing the Resident Agreement, Resident Invoicing, Payroll and Roster we will work out a discount for you.
We also provide discounts on your fees if you provide warm leads (terms and conditions apply).
Our software is surprisingly easy to use. It takes 2 minutes to learn our software and around 10 minutes for the initial set-up.
Once you set it up, you are going to wonder why you didn't move your roster to our system soon.
We might be biased but we think our software is the easiest to use. We put in a lot of effort to ensure that the software is the easiest to use.
You should give it a go especially when there is a 90-day money-back guarantee.
Congratulations. You have made the right choice for you and your business. Please click here to get started.