Residential Aged Care
Software

  • End-to-End Employee Software
  • End-to-End Resident Software
  • End-to-End Care Software
  • End-to-End Operations Software

Empowering Residential Aged Care Providers to Deliver Better and Smarter Care

Purpose-Built, Cost-Effective and Truly Local.

As a Residential Aged Care provider, you are facing more pressure than ever — to meet growing compliance demands, delivering high-quality care, supporting a stretched workforce, and doing it all within tight budgets. Yet, many providers are still relying on outdated, disconnected desktop systems that were never designed for the complexity of today’s aged care landscape.
These legacy systems are expensive to maintain, difficult to adapt, and hard for your staff to use. More importantly, they’re no longer keeping up with what’s expected of modern providers like you.

Why Choose Cloud Aged Care?
Cloud Aged Care was built specifically for Australian Residential Aged Care providers — by an Australian software company that understands your needs.

You get a platform that supports the full scope of your operations — from resident agreements and invoicing to clinical care, allied health, payroll, HR, rostering, time clock, compliance tracking, and more — all in one connected system.

  • No more juggling multiple platforms.
  • No more paying for add-ons.
  • No more compromises.

The Major Challenges with Legacy Systems

Does this sound familiar?
  • High IT and server costs.
  • Limited system access — no ability to work remotely or on-the-go.
  • Poor user experience requiring extensive staff training.
  • Time-consuming manual updates just to stay compliant.
  • Multiple disconnected systems that don’t “talk” to each other.
  • Inflexible software that doesn’t match how your team works.
  • Limited support or long response times.
  • Minimal functionality for clinical care and non-compliance risks.
  • Not plug-and-play — requiring extra resources just to get started.
  • High onboarding and setup costs.

These aren’t minor inconveniences — they directly impact your ability to stay compliant, efficient, and responsive.

How Cloud Aged Care Helps You Overcome These Challenges

  • Truly cloud-based — access your system securely from anywhere, anytime, on any device.
  • Fully integrated — your HR, CRM, clinical care, My Health Record integration, NQIP reporting, finance, and compliance in one place.
  • Medication management integration — ready to connect with leading solutions.
  • Lower total cost of ownership — no servers, no clunky upgrades.
  • Built for aged care — with compliance, care minutes, and workforce roles built in.
  • Flexible and customisable — your system evolves as your service evolves.
  • Streamlined workflows — from admission to discharge, onboarding to offboarding.
  • Australian-based support — access a responsive team with aged care expertise.
  • Continuous improvement — your feedback shapes future features and updates.

You’re in It for the Long Haul — So Are We

With over 20 years of aged care experience behind Cloud Aged Care, you benefit from a platform that’s been continually modernised to keep pace with compliance, workforce, and technology shifts. It’s streamlined, user-friendly, and built to support your team — not hold it back.

You get:
  • Built-in care minute tracking
  • Care fee reconciliation
  • Hybrid employee role management
  • Clinical dashboards and workflows
  • In-built assessments and care plans
  • Automated NQIP reporting
  • Smart workflows
  • Full operational visibility

Cloud Aged Care gives you more than just software — it gives you the foundation for a more compliant, connected, and capable aged care service. And because your organisation is unique, your pricing plan is too. No rigid packages, just solutions that work for you.

90-Day Money-Back Guarantee
Try Cloud Aged Care with complete confidence. If it’s not the right fit, you’ll receive a full refund.

Outsourced Services to Support Your Team
  • Need help with payroll, HR, or bookkeeping? You can access fully integrated outsourced services.
  • Need support with clinical governance or compliance? The consulting team can help you get audit-ready — and stay that way.

Now it is the Time to Move Forward

Your team deserves tools that truly support them.
Your residents deserve care backed by smart, purpose-built systems.
And your organisation deserves a platform that puts aged care first — not one that tries to be everything to everyone.

Cloud Aged Care is your partner in that journey.

Let’s modernise your care delivery — without the high cost, complexity, or compromises of outdated systems.

Ready to make the switch?
Book A Free Demo today and see why more residential providers are choosing Cloud Aged Care.

Book A Demo

End-to-End Employee Software

Employees are the backbone of residential aged care — and they deserve a system designed to support them at every stage.

Cloud Aged Care’s End-to-End Employee Software delivers everything that your workforce needs in one streamlined platform. From intelligent rostering and a face-recognition time clock to HR management, onboarding workflows, hybrid role tracking, and purpose-built payroll — helps to reduce admin time, eliminating payroll errors, and streamline compliance, including effortless care minute tracking.

With real-time insights into shift coverage and staffing levels, you can respond faster to gaps and maintain consistent service delivery. Plus, the intuitive mobile app boosts staff engagement with features like in-app notifications, shift bidding, messaging, payslip access, and training tracking — all designed to make your workforce feel supported and empowered

End-to-End Resident Software

Connected Care Begins with the Resident. Cloud Aged Care’s End-to-End Resident Software unifies every stage of the resident journey into one seamless, cloud-based platform — from admissions and agreements to care planning, resident invoicing, and clinical documentation.

With fully integrated modules for resident onboarding, assessments, care plans, invoicing, medication management, and My Health Record access, your team can deliver consistent, compliant, and person-centred care. Structured documentation and automated workflows support accurate invoicing and reconciliation, while improving visibility into each resident’s needs and clinical status. Resulting in stronger clinical governance, simplified processes, to a smoother and more consistent care experience from day one.

End-to-End Care Software

Smarter Systems for Safer, Compliant Care. Cloud Aged Care’s End-to-End Care Software is purpose-built for aged care providers — not retrofitted from generic healthcare systems. The clinical tools are designed to support your team with practical, real-world workflows that align with the unique demands of residential aged care.

With integrated clinical dashboards, built-in assessments and care plans, incident and risk management, NQIP-aligned quality reporting, and robust compliance documentation, you gain complete visibility into clinical activities and outcomes. Allied health and clinical notes are seamlessly connected, reducing manual entry and duplication, while enabling real-time, informed decision-making.

These tools help you maintain accreditation, meet care standards, and ensure every care plan is backed up by structured assessments and measurable outcomes

End-to-End Operations Software

Streamline Daily Operations with smart and scalable systems. Cloud Aged Care’s End-to-End Operations Software simplifies and centralizes your organisation’s everyday tasks — making the work more efficient while supporting long-term growth.

The cloud-based platform brings together finance, compliance, CRM, and operational dashboards in one integrated system, removing the need for expensive on-site infrastructure. With modules for finance and accounting, compliance management, customer relationship tracking, and optional outsourced services like payroll, HR, and bookkeeping, through which you can reduce risk, ease administrative burdens, and scale with confidence.

Real-time data keeps leadership informed, while built-in reporting tools make NQIP submissions, audits, and internal reviews faster and more accurate. Whether you're managing costs or meeting governance obligations, Cloud Aged Care gives you the tools to run a smarter, more effective operation.

Exciting New Features Just for You

Real Time Care Minutes Tracking

Stay Audit-Ready with Real-Time Care Minutes Tracking.

Residential Aged Care Providers
Care minute compliance doesn’t need to be a scramble. With Cloud Aged Care's new Care Minutes Tracking, your team can now view and manage care minute data directly within the roster. Instantly see how your staffing aligns with funding targets and proactively address shortfalls — no more guesswork, no more last-minute adjustments.

Training Minutes Tracker

Track Training Minutes with Precision.

Residential Aged Care Providers
Training time matters — but until now, it’s often mixed up with work hours. Cloud Aged Care’s new Training Minutes Tracker allows you to clearly separate staff training from care delivery. With time clock support and roster integration, training sessions are logged, categorised, and report-ready — giving you clarity for audits, payroll, and staff development.

Introducing Hybrid Roles

Simplify Workforce Management with Hybrid Roles.

Residential Aged Care Providers
In aged care, staff often wear many hats. Cloud Aged Care’s Hybrid Roles feature allows an employee to perform multiple roles during a particular assigned shift — each with its own pay rate, care classification, and rostering logic. Whether someone is a PCA today and an FSA tomorrow, you’ll track it all seamlessly, without creating duplicate profiles.

Success in Action: Client Journeys

Clients from All Over Australia

Reducing IT Costs with a Modern Cloud-Based Solution

Challenge: A provider was spending heavily on servers, IT consultants, and data backups — with growing concerns about security and system downtime.

Solution: Migrated to Cloud Aged Care’s secure, cloud-based system.

Outcome: Eliminated server maintenance and support costs, saving $40,000 annually. The team now enjoys reliable, 24/7 access from anywhere.
From Fragmented Systems to Unified Efficiency

Challenge: Aged care provider juggling separate platforms for payroll, care documentation, HR, and invoicing. Reporting was time-consuming and prone to error.

Solution: Switched to Cloud Aged Care’s all-in-one platform.

Outcome: Operations were streamlined, staff workflows became more efficient, and the organisation saved $20,000 annually.
Clinical Compliance Made Simple

Challenge: Compliance gaps were emerging due to disjointed documentation and manual reporting. Care plans weren’t connected to assessments, making audits stressful.

Solution: Moved to Cloud Aged Care to implement structured workflows and real-time reporting.

Outcome: Clinical documentation is now consistent, reporting is automated, and the provider has full visibility to meet compliance standards confidently.
When Promises Fall Short – and the Right Partner Delivers

Challenge: A provider invested in a well-marketed software solution that looked promising on paper — but key features were missing, updates were delayed, and support was inconsistent.

Solution: Transitioned to Cloud Aged Care for a platform built around aged care sector needs, backed by responsive support.

Outcome: Gained access to reliable features, timely upgrades, and a proactive support team that understands their business.

What’s New: News Updates That Matter to You

Aged Care Act 2024: A New Era for Aged Care

30th November
Residential & Home Care

The Aged Care Act 2024 introduces a rights-based framework, emphasizing person-centered care across all settings. It consolidates previous legislation to ensure older Australians receive respectful and quality care, whether at home or in residential facilities.

Revised Financial Contributions for Aged Care Services

30th November
Residential & Home Care

New reforms will require wealthier Australians to contribute more towards their aged care services. The government will cover all clinical care costs, with personal contributions directed towards independence and everyday living expenses.

Consolidation Trends Among Aged Care Providers

30th November
Residential & Home Care

The number of approved residential aged care providers decreased from 764 in 2022–23 to 736 in 2023–24, indicating ongoing consolidation within the sector. This trend may impact service delivery and competition.

Investments in Aged Care Infrastructure

11th April
Residential & Home Care

The government has allocated $60 million for a new aged care home in Darwin, providing at least 120 new residential care beds. This investment addresses critical shortages in the region and enhances access to quality aged care services.

Frequently Asked Questions

Why should we use your Resident Agreement Software?

It is the industry leading Resident Agreement Software. You can read more about it here

How long does it take to convert our data from other software tools to your software

We can convert from any of the providers very quickly. The best thing is you don't need to wait for the conversion to start using the software. We will let you know once the conversion is completed and you can continue using the software.

How often do you invoice?

All our invoices are for an annual subscription and start on the day you start using our software.

Is there an annual CPI increase?

Yes, we increase the fees by the same % the departement daily care fees increases every 6 months in October and in March. This ensures not only our service is vialbe but also by matching with the department fee increase period, the effect on the you is negligible.

Do you offer any discount?

If you are purchasing the Resident Agreement, Resident Invoicing, Payroll and Roster we will work out a discount for you.

We also provide discounts on your fees if you provide warm leads (terms and conditions apply).

Where will my data be saved?

Our data centres are in in Australia only. Your data is saved in Microsoft's Azure Data Centres in Melbourne and in Sydney.

We do our roster on paper. Why should I use your software?

Our software is surprisingly easy to use. It takes 2 minutes to learn our software and around 10 minutes for the initial set-up.

Once you set it up, you are going to wonder why you didn't move your roster to our system soon.

We are currently using another software for STP Payroll Processing. When is the best time to move?

We are flexible enough for you to move at any time. This is because we convert data from your existing software to ours including historical data.

How hard is it to learn your software?

We might be biased but we think our software is the easiest to use. We put in a lot of effort to ensure that the software is the easiest to use.

You should give it a go especially when there is a 90-day money-back guarantee.

I have multiple facilities. Do I need to buy separate licences?

Yes. Licences are based on facilities. You need to buy a licence for each facility. You can use the same email address to access them all easily and can share EBA rates and other common items between them.

Is the licence transferable?

No. The licence is assigned to the ABN and therefore not transferable.

I want to try the software. What do I do now?

Congratulations. You have made the right choice for you and your business. Please click here to get started.

More questions?

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The Cloud Aged Care Software

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